We Love our Customers!!

12/13/2021 (Permalink)

Here is some unbelievable feedback we received from a homeowner we we luckily enough to help. Thanks to all our staff who make SERVPRO proud!

"Not sure where to start about how great these guys are. Our water line on our refrigerator leaked causing a great deal of damage to our home. Everything from our kitchen, bathroom and dining room floors had to go. The basement was completely ruined. Drop down ceiling and carpets both had to go along with some sheet rock. My insurance company dispatched SERVPRO and Kevin who is one of the field managers showed up. We went over the damages and he gave me his course of action. I signed some things giving them the approval to work and he was on his way. I called him the next day with a great deal of concern of the smell coming from the basement and spreading through the house. He was able to find time in their crazy schedule to get guys out here with a dehumidifier and an air filter machine. Every time I have called Kevin he has either answered his phone, called me right back, or shot me a quick text if he was tied up. Never did a call go out where I didn’t hear back from him within a few minutes. I even texted once around 6 to see if he was still working because I had a small issue and he took care of it no questions asked.

D Day aka demo day. Izzy shows up with another individual to start the demo. He goes through the entire plan that Kevin put together and their course of action. Where do you want me to start he asked? What is less inconvenient for you? Every time something came up or he moved onto another project, he would come get me and show me what they did such as spraying anti microbial, and removing this and that, etc. These guys get two 15 min breaks. They didn’t take them. They hustled through. Kevin stopped by and couldn’t believe how much they got done. He would inform me when he’s going to lunch and when he would be back. He always kept me up to date on what the next plan would be and how he was going to do it. My contractor stopped by and had some questions which the answers were unknown to me. Izzy came upstairs and answered every one of them spelling out the plan he had. Izzy and his partner were phenomenal. After they left for the day I noticed that there was an opening downstairs that I was afraid of getting critters coming in. I texted Kevin, he said no problem he would take care of it…. He did. The next day the guys showed up with stuff to block it off.

Every time I had a question, needed something, or simply wanted reassurance…. Kevin was there. I literally cannot express how much gratitude I have towards him and the serv pro staff. I will recommend you guys for anyone that may be needing assistance."

Call us at 978.688.2242 if SERVPRO can help you!